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How can we help you?

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Problems

9 Questions

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Fees

10 Questions

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Get Started

17 Questions

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Usage

12 Questions

Frequently asked questions

01

How do I check my balance?

02

Can I withdraw cash?

03

How do I apply for a refund?

04

How do I get my PIN?

05

How long does it take for a transaction to clear?

06

Can I make online transactions?

07

How can I change my PIN?

08

How long do refunds take to process?

09

Do merchants give receipts for purchases?

10

Can I get a statement of my purchases?

11

How long is it valid?

12

How long will it take to be delivered?

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