01
What kind of fees are there?
- Issuance: $20.00 flat fee for each card.
- Usage: No cash withdrawal fees at the Pasargad Banks’ ATM. No surcharges for any purchases or transfers.
- Deposits: Cash & bank transfer deposits will be exchanged with daily competitive exchange rates in Iran. No transfer fees for adding cash funds, 7% transfer fee for online payments.
- Refunds: Cash & bank transfer refunds will be exchanged with daily competitive exchange rates in Iran. Online refunds carry an additional 7% transfer fee.
02
What are the ATM fees?
- No fees for daily withdrawals (max 2,000,000 IRR).
- A negligible 0.001% fee for transfers.
03
Are there subscription or annual fees?
Each Tourist Card has a fixed fee of $20.00 to set up. Once purchased, the card remains active for the duration of your travel and is valid for one year.
04
Are there any cancellation fees?
There are no cancellation fees. However, no refunds will be issued after the card is issued. You may deactivate and dispose of the Tourist Card at any time. Any remaining balance can be withdrawn in EUR or other major currencies at the nearest exchange office.
05
Do I receive any interest on my deposited funds?
No, interest is not provided. All unused balance must be withdrawn at the end of your trip.
06
What currencies do you accept?
Deposits are accepted in EUR and USD only. Apply for an iRUN money card for fast, cashless transactions throughout your journey.
07
What is the exchange rate in Iran when I make deposits?
The exchange rate in Iran varies frequently. Deposits are exchanged to Iranian Rials (IRR) at the daily exchange rate, with funds transferred in real time. USD or EUR can be used to charge your card for a competitive exchange rate in Iran.
08
Can I add additional users to my account?
For security, only one authorized user and PIN code are allowed per Tourist Card. Family members or travel companions will each need their own Tourist Card. Separate Tourist Cards are recommended for each family member above 18.
09
How much will it cost to replace my card?
If your card is lost or stolen, notify your agent immediately. A replacement card costs $10, with funds transferred from your old account to the new card.
10
At what exchange rate will my card be charged?
The exchange rate is approximately 10,000 to 15,000 Rials less than the rate on Bonbast.com, offering a competitive market rate. You may check current rates on online sites like Bonbast.com.
11
What cards can I use in Iran (Visa or Mastercard)?
Iran is a cash-only country, meaning you must bring cash in USD or EUR, find the best exchange rates, and frequently exchange money for transactions. However, with the Iran money card, you can make purchases at any vendor and withdraw cash from Pasargad Banks' ATMs. The iRUN tourist card offers a cashless experience while traveling.
12
Can I use ATMs in Iran?
International credit cards (Visa or MasterCard) cannot be used in Iranian ATMs. However, you can withdraw cash from Pasargad Banks' ATMs using the iRUN Tourist Card.
13
What is an iRUN tourist card?
The iRUN tourist card provides travelers with transparency, flexibility, and convenience in their financial transactions. It functions like a debit card without requiring a bank account setup. Track your transactions and balance via Pasargad Bank ATMs, and check your card balance on any ATM or POS machine connected to the SHETAB Network. Deposits in USD or EUR can be made before arriving in Iran, and unspent funds can be withdrawn at the end of your visit.
14
How much cash can I take to Iran?
Although there are no official limits, it's generally recommended to carry no more than 5,000 EUR/USD for tourism purposes.
15
How much money should I take to Iran?
A daily budget of around 100-150 EUR/USD per person is suggested, depending on accommodation, food, and transport choices.
16
What can you do with your Tourist Card?
The Tourist Card allows you to make payments up to 2,000,000,000 Rials per day through POS machines, and ATM withdrawals with a daily limit of 2,000,000 Rials from Pasargad Banks. You can check your transaction history via Pasargad Bank ATMs, and use the card for payments at hotels, restaurants, and most shops across Iran.
17
How do I top-up my card?
You can top-up your card by exchanging your funds as follows:
- Method 1: Cash deposits in major cities like Tehran, Tabriz, Isfahan, and Shiraz.
- Method 2: Online bank transfers (7% transfer fee) via PayPal, WISE, or bank transfer.
- Method 3: Exchange your money to IRR at an official exchange and transfer it through irunpay.com.
Note: You cannot transfer money from your card to another card.
18
What happens if I have money left on my card after my trip?
Remaining balance refunds are available in two ways:
- Method 1: Bank transfer in EUR or USD (7% transfer fee applies).
- Method 2: Exchange at a reputable exchange office at the daily rate through a POS machine.
You may check the exchange rate on websites like Bonbast.com.
19
Is the iRUN tourist card accepted everywhere?
The prepaid iRUN debit card is accepted wherever bank cards are accepted, covering most stores, restaurants, museums, hotels, attractions, kiosks, and street vendors across Iran.
20
What do I need to sign up for an Iran tourist card?
Complete the Iran tourist card application with your name, email, passport information, a passport scan, and travel details. Specify your deposit amount and preferred top-up method.
21
Do I have to pass a credit check?
No credit or background checks are required. Your information is used solely for identity verification.
22
What kind of info is in the welcome letter?
Your welcome letter includes your account username/password, card PIN, and detailed usage instructions.
The iRUN team will contact you via WhatsApp before arrival to coordinate delivery, which takes place exclusively at your hotel in Tehran. Delivery to Tehran airport or other cities is not available.
24
Where can I use my card to purchase goods?
The prepaid iRUN debit card is accepted at almost all stores, restaurants, museums, hotels, attractions, kiosks, and street vendors across Iran.
25
How much can I deposit?
There is no limit on deposits; however, it's recommended to keep some cash on hand.
26
Who provides the card?
The iRUN tourist card is provided by iRUN, linked to Iran’s SHETAB network and recognized by the Central Bank of Iran.
27
Can I use my debit card in Iran?
International debit and credit cards like Visa and MasterCard are not accepted in Iran. With the iRUN tourist card, you can make purchases at any vendor and withdraw cash from Pasargad Banks' ATMs.
If you lose your card or it gets stolen, promptly notify your agent. The iRUN Digital Bank will issue you a new card and transfer your funds from your previous account to the new one.
To reset your card PIN, refer to the instructions in the welcome letter or contact us for immediate assistance. Remember, your PIN differs from your website password.
Please contact the iRUN Digital Bank for assistance in resetting your password.
31
Disabled or blocked card
If you enter your PIN incorrectly more than 3 times, your card will be blocked and disabled for security reasons. Please contact us if this occurs.
32
Is my personal information secure with iRUN bank?
Safety is a cornerstone of our operations. We encrypt all data transmitted via our website using multiple layers of security, such as HTTPS and Transport Layer Security. We maintain physical, electronic, and procedural safeguards for your information and do not sell or distribute it to any third party. Read more in our Privacy Policy.
33
What happens if I miss the delivery appointment?
If you miss the initial appointment to receive your card, you must coordinate with your iRUN Digital Bank agent to send the card to another city. Cash cannot be exchanged for your card at that time. iRUN is not responsible for missed appointments.
34
How can I choose the city that my card will be delivered to?
Your card will be delivered exclusively to your hotel in Tehran. Cards are not delivered to border locations or other Iranian cities. Currently, delivery to Tehran airport requires a face-to-face meeting at your hotel.
35
What happens if I sign up and change my mind?
The application fee of $20.00 is non-refundable. Any deposits made for the card can be refunded.
36
I used all of my card balance. How can I top-up my card while I am in Iran?
Currently, the iRUN Digital Bank accepts cash deposits in EUR and USD only in Tehran, Isfahan, and Shiraz. For other cities, you can transfer funds online with a 7% transfer fee or exchange money and then transfer it to the iRUN bank account via the iRunPay.com website.
- You can recharge your debit card in Iran through PayPal, WISE, or bank transfer using a VPN.
- You may also ask someone outside Iran to transfer funds on your behalf via PayPal, WISE, or bank transfer.
37
How do I check my balance?
You can check your card balance at any ATM or POS machine connected to the Iran Banking Network, known as the SHETAB Network.
Yes, you can make ATM withdrawals with a daily limit of 2,000,000 Rials (about $4) from Pasargad Banks. Additionally, you can view your transactions list at Pasargad Bank ATMs.
39
How do I apply for a refund?
While the application fee is non-refundable, any deposit made can be refunded with a transfer fee. Alternatively, you can visit a reputable exchange office to buy EUR or USD at the daily exchange rate with the remaining balance on your card (a minimum of 100,000 IRR should be left on the card).
Your PIN will be sent to you in a separate envelope for security reasons. If you haven't received it, please contact us for assistance.
41
How long does it take for a transaction to clear?
Transactions made through card readers (POS machines) are processed instantly.
42
Can I make online transactions?
Online transactions require a registered SIM card to process.
43
How can I change my PIN?
To change your PIN, follow the instructions provided in your welcome letter. Visit any ATM, select the option for English, enter your current PIN, and follow the prompts to update it.
44
How long do refunds take to process?
Refunds are processed when you leave Iran and are eligible if you have a remaining balance on your card. iRUN will return your balance via PayPal in EUR at the daily exchange rate, typically taking up to 10 working days. Keep in mind that due to sanctions, refunds may occur in multiple transactions.
45
Do merchants give receipts for purchases?
Yes, it is advisable to ask for a receipt every time you use your Iran tourist card. Most receipts will be in English.
46
Can I get a statement of my purchases?
You can review your transaction history and account balance at Pasargad Bank ATMs.
The card has a validity period of one year. After this period, you will need to apply for a new card.
48
How long will it take to be delivered?
Your Tourist Card will be issued and delivered to your hotel in Tehran within three days. To ensure a smooth delivery, inform iRUN of your collection time and location at least 48 hours before your arrival. If you need to change your hotel or appointment, please notify iRUN in advance.
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